Order processing
Orders are placed and handled personally on WhatsApp. After you send your order, we confirm availability, the shipping charge for your location, your final total and the payment details. Your order is prepared for dispatch once it is confirmed.
Shipping charges
Delivery and shipping charges are paid by the customer. The charge depends on your delivery location. We always tell you the exact shipping charge on WhatsApp before you confirm your order, so you can see the full total before you pay.
Estimated delivery time
The estimated delivery time is 5–7 business days. Business days exclude Sundays and public holidays.
This is an estimate, not a guarantee. Occasionally, deliveries can take longer because of courier operations, weather, public holidays, local restrictions or remote delivery locations. If there is a delay, message us on WhatsApp and we will help you check on your order.
Delivery locations
Please share your full delivery address with PIN code when ordering. We will confirm whether we can deliver to your location before your order is confirmed.
Address and contact details
Please make sure your name, address, PIN code and phone number are correct and that someone is available to receive the parcel. Let us know as soon as possible if any details need to change. Delivery may be delayed if address details are incomplete or incorrect.
Order updates
This website does not have automatic order tracking. For an update on your order at any time, message us on WhatsApp with your name and order details.
Damaged, defective or incorrect deliveries
If your order arrives damaged, defective, incorrect or not as described, please contact PEANZO support and see our Return & Refund Policy.
Contact us
Questions about shipping or delivery? Contact PEANZO:
- WhatsApp: +91 97149 15347
- Email: hellopeanzo@gmail.com
- Contact form: Contact Us page