Who we are
This website is operated by PEANZO, a brand of peanut butter powder ("PEANZO", "we", "us" or "our"). If you have any questions about this policy or your personal information, contact us using the details at the end of this page.
Information we collect
We only collect information that you choose to share with us, or that is needed to run the website safely:
- Contact form: your name, email address or phone number, the topic you select and your message.
- Orders on WhatsApp: your name, phone number, delivery address with PIN code, the products you order, and messages or payment confirmations you send us to complete your order.
- Email: your email address and anything you include in your message.
- Technical information: like most websites, our hosting provider may automatically record basic technical data such as IP address, browser type and pages requested, for security and to keep the website running.
No payment card data on this website. This website does not have an online checkout and does not collect or store debit card, credit card or banking details. Payment is arranged manually on WhatsApp. Never share card numbers, PINs, OTPs or passwords with anyone, including us.
How we use your information
- To reply to your questions and provide customer support.
- To process, pack and deliver your order and to share shipping charges and payment details with you.
- To review and resolve any issue with an order.
- To keep basic records of orders as required for accounting and legal purposes.
- To keep our website secure and working properly.
We do not sell your personal information. We will only send you promotional messages if you have asked us to, and you can ask us to stop at any time.
Who we share it with
We share personal information only where needed to serve you:
- Courier and delivery partners, who receive your name, phone number and delivery address so they can deliver your order.
- Service providers that help us run our business, such as our website hosting provider (which also processes contact form submissions), WhatsApp (operated by Meta) for order messages, and our email provider.
- Authorities, where we are required to do so by law.
These providers process information under their own privacy policies. WhatsApp messages are subject to WhatsApp's terms and privacy policy.
Cookies and third-party content
This website does not use advertising or analytics cookies. Our pages load web fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address with them when you visit. Links to WhatsApp and Instagram take you to services governed by their own privacy policies.
How long we keep it
We keep personal information only for as long as needed for the purposes described above, including any period required by law for business or tax records. After that, we delete it or keep it in a form that no longer identifies you.
How we protect it
We take reasonable steps to protect the personal information we receive, including limiting access to people who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may ask us to:
- tell you what personal information we hold about you;
- correct or update inaccurate information;
- delete your information, where we are not required to keep it; and
- withdraw any consent you have given.
To make a request, contact us using the details below. We may need to confirm your identity before acting on a request.
Children
Our website is intended for adults. If you are under 18, please ask a parent or guardian to contact us or place an order on your behalf.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
For any privacy question or request, contact PEANZO:
- WhatsApp: +91 97149 15347
- Email: hellopeanzo@gmail.com
- Contact form: Contact Us page