Our commitment
If you receive a PEANZO product that is damaged, defective, incorrect, or not as described, please contact PEANZO support. We will review your case fairly and arrange an appropriate resolution, subject to applicable law.
What this policy covers
- Damaged: the jar, lid, seal or packaging arrives broken or damaged.
- Defective: the product is not in a fit condition for use when it reaches you.
- Incorrect: you receive a different flavour, pack option or quantity from what was confirmed on WhatsApp.
- Misrepresented: the product is materially different from how it was described to you.
How to raise an issue
Please contact us as soon as possible after your order arrives, on WhatsApp at +91 97149 15347 or by email at hellopeanzo@gmail.com, and include:
- your name and the phone number used for the order;
- your order details (product, pack option and quantity);
- a short description of the issue; and
- clear photos of the product, the label and the outer packaging.
Please keep the product and packaging until your case has been reviewed, as we may need them to understand the issue.
How we review it
We look at the details and photos you send and may ask a few follow-up questions. Once we have reviewed your case, we will explain the outcome to you and arrange an appropriate resolution directly with you on WhatsApp or email.
Other concerns
For any other question or concern about your order, please contact PEANZO support. We are happy to talk it through with you.
Your legal rights
This policy does not affect any rights you have under applicable consumer protection law in India.
Contact us
To raise an order issue, contact PEANZO support:
- WhatsApp: +91 97149 15347
- Email: hellopeanzo@gmail.com
- Contact form: Contact Us page